Shipping policy

Thank you for shopping with Gallery TICA. This policy explains how we ship your orders, what to expect after placing an order, and the factors that may affect processing and delivery timelines.

Order Processing

Order processing and dispatch timelines depend on the nature of the product, its availability, production requirements and shipping destination.

  • Art Prints and Reproductions: Paper and canvas prints generally require approximately 5–10 business days for production and dispatch.

  • Original Artworks: Original artwork dispatch timelines depend on several factors, including the size and dimensions of the artwork, its current location, availability, packaging and handling requirements.

We generally aim to dispatch orders within 4–15 business days. However, these timelines are indicative and may vary depending on the circumstances of each order.

For product-specific processing and shipping information, please refer to the shipping details mentioned on the respective product listing.

You will receive an order confirmation after placing your order and a shipping confirmation with tracking details once your order has been dispatched, wherever tracking is supported.

Shipping Methods & Delivery Times

Gallery TICA ships to customers in India, the United States, the United Kingdom, Australia, Europe and other international destinations, subject to product availability and shipping serviceability.

Available shipping methods and estimated delivery timelines depend on the product, destination and shipping partner.

For prints, production and dispatch generally take 5–10 business days, while original artworks may require additional preparation and handling time.

Delivery timelines are estimates and are not guaranteed. They begin once your order has been dispatched and may be affected by carrier delays, customs clearance, weather conditions or other circumstances beyond our control.

Please refer to the individual product listing for specific shipping information and estimated timelines.

Shipping Costs

Shipping charges are calculated based on the product, destination, package dimensions, weight and selected shipping method.

Applicable shipping charges will be displayed at checkout wherever available. Any shipping arrangements or additional charges specific to an artwork will be communicated through the relevant product listing or directly to the customer.

Free shipping may be available on selected products or orders, as indicated on our website.

Order Tracking

Once your order has been dispatched, we will email you a shipping confirmation with a tracking number and tracking link, wherever applicable.

Please note that tracking information may take some time to update after dispatch.

Certain original artworks or specialised shipments may have limited tracking availability depending on the shipping partner and delivery arrangement.

Shipping Destinations

Gallery TICA currently serves customers in the following markets:

  • India

  • United States

  • United Kingdom

  • Australia

  • Europe

  • Rest of the World, subject to shipping availability and serviceability.

Shipping availability may vary depending on the product type, artwork location, destination country and shipping partner.

Not all products may be available for delivery to every destination. Customers are advised to check product-specific shipping information and available delivery options at checkout before placing an order.

International Orders & Customs

International orders may be subject to customs duties, import taxes, clearance fees and other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout or on the product listing, these charges are the responsibility of the customer.

Customers are responsible for complying with applicable import regulations in their respective countries. Customs inspections, clearance procedures and other international shipping requirements may result in additional delivery time.

Address Accuracy

Please ensure that your shipping address, contact number and other delivery details are accurate at checkout.

If you need to correct your address, contact us immediately. Address changes can only be accommodated within the applicable order modification window and before processing or dispatch, subject to feasibility.

Gallery TICA cannot guarantee successful delivery or accept responsibility for delays resulting from incorrect or incomplete address information provided by the customer.

Lost, Damaged or Delayed Packages

Please inspect your order upon delivery.

If your order arrives damaged, defective or incorrect, contact us within 4 business days of delivery, providing your order number and clear photographs or videos of the product and its packaging.

For lost or delayed shipments, contact our support team so that we can coordinate with the relevant shipping partner and investigate the matter.

Any resolution for damaged, defective, incorrect or lost shipments will be handled in accordance with our Return, Refund, Cancellation & Exchange Policy and applicable consumer protection laws.

Delivery delays caused by shipping partners, customs authorities, weather conditions or other circumstances beyond our reasonable control may be outside our ability to prevent.

Order Changes & Cancellations

Order cancellation and modification requests are accepted only within 6 hours of placing an order.

  • Customers may request cancellation or changes to their order within this 6-hour window.

  • Once the 6-hour window has passed, orders cannot be cancelled, modified or edited under our standard policy.

  • Requests received after this period will not be accepted, as orders may already have entered production, processing or fulfilment.

To request a cancellation or modification, contact our support team as soon as possible after placing your order.

Approved cancellations will be refunded to the original payment method wherever possible, subject to applicable payment processing timelines.

This restriction does not override any cancellation, refund or other rights available to customers under applicable law.

Questions?

For shipping enquiries, delivery updates or other assistance, please contact:

Gallery TICA – Customer Support

Email: support@gallerytica.com

Phone: +91 96255 22805